Winscribe Product Feedback
Our approach to product feedback
Here at Winscribe, we take product feedback extremely seriously.
We believe that listening to our customers, team members and prospects – by taking their ideas on board – is a sure-fire way to build a better product.
We use your feedback to identify the most important features, ideas, pain points and opportunities so that you can get more value from our product as efficiently as possible.
How to give us your product feedback
Submitting your feedback couldn't be simpler.
1. Browse to our feedback website at https://feedback.winscribe.com.
2. If this is your first visit, you’ll need to create an account. Just click the ‘Sign Up’ button.
3. Enter in your email address, create a password and let us know which of our products you are interested in. Once you are done, Click ‘Register’ and our system will send you an email to validate your account creation.
4. Click the link on the email to validate your newly created account.
5. Use your account credentials to log in.
What happens to your product feedback
All new requests are set to the "Awaiting Feedback" status so that more people can vote, prioritise and give us information. This allows is to gauge demand, gather use cases and automatically establish impact and value.
Every month our Product Teams hold a product feedback meeting. They discuss the highest priorities for our customers, team members and prospects and look at how the requests align with our own strategy.
As the team goes through the feedback we received, they will update the status of each request in Receptive (our feedback platform) so that you immediately know the outcome.
If we decide to build a feature or make an improvement, the status will change to "Planned" or "Building". It will then be added to our product roadmap.
Anyone who has submitted or voted on a specific request will be notified when the status is updated. We will always provide an explanation as to the nature of the status update.
Our product feedback portal always has the most up-to-date information about our products and what we are building next.
If you reach out directly to our Support or Customer Success teams, they'll be able to look up ideas for you, but they won't have any additional information or provide an estimate for when your request will be reviewed.
How long will it be before the product team reviews my idea?
Items will be reviewed by the product specialist on a monthly basis; we take the top requests and update the status where appropriate. Roadmapping meetings occur quarterly. Make sure your ideas are clear and concise so others can vote on it and prioritise. Also be sure to prioritise your own requests too – that way, we will know if a particular request is important to you.
My request hasn't been reviewed yet and I submitted it 6+ months ago. What can I do?
If we haven't reviewed your item yet and it is a high priority for you:
Make sure it's at the top of your priority list
Make sure your request is clear. Why do you need this? What is it stopping you from doing? What is the impact of that? Please add these details in a comment on your idea.
Thank you for your feedback, understanding and support as we work together to build the best products possible!