Realising The Benefits from Winscribe Cloud Services
Leading Transcription supplier PDQ specialise in providing outsourcing options for small and large businesses, helping firms with documentation transcription and clearing backlogs. The firm services a variety of industries, and receive work from various locations within the UK.
PDQ reached out to Winscribe early last year looking for a reliable best of breed solution to supplement the firm’s offerings and to allow the provision of a ‘Dictate anywhere’, ‘Type anywhere’ service. The object of the exercise was to allow PDQ’s clients across the UK to dictate securely, using a variety of means.
Winscribe’s Cloud solution allows authors greater flexibility in how and where they dictate their documents offering them the mobility they need to maintain standards of client care. PDQ’s secretaries can manage their workloads and are alerted when new work arrives. In-built routing and prioritisation ensures that documents are produced efficiently and within SLA.
After several discussions and a demonstration of Winscribe Cloud, the PDQ management team were impressed with the solution - and requested immediate implementation. The solution was deployed in early December 2014 and eliminated the cost of procuring expensive in-house infrastructure and the associated maintenance resource that comes with it.
After a quick and seamless roll out, PDQ users were very impressed with the audit trail tracker and shareable job lists - allowing jobs to be picked up by other team members; useful in cases of staff absence. The scalability of the solution is an attractive attribute, which allows new users to be added quickly.
In a recent catch up, Business Manager Julie Slabbert commented on using the solution a year on.
'AT PDQ supporting our clients with an efficient service, is one of our key focuses. The Winscribe solution has supported us with making this a reality, as it has helped us to increase document turnaround times and fully track the status of jobs. These are just a couple of the benefits and users are finding more daily. Vladimir and the Winscribe team have also been very helpful, supporting all users with queries and questions we've had over the last year'.
Vladimir Teodosiev, Business Solutions Executive, at Winscribe says
‘Working with Julie and the PDQ team has been an absolute pleasure and it’s great to hear of the benefits users have realised over the last 12 months. At Winscribe our main objective is to support clients to alleviate workflow processes, so I am excited to hear of the further benefits gained.
PDQ is an outsourced typing service founded on a wealth of secretarial expertise and knowledge predominantly in the Survey and Valuation sector. Notwithstanding this, PDQ also offers a bespoke typing service to include: General Correspondence, Copy Typing & Word Processing, Digital Dictation Transcription and Residential & Commercial Survey Reports.
Whether your Business is small or large, well-established or just starting out, PDQ guarantee that outsourcing those elements that are essential, but not core to your operation, will improve the efficiency of your Business in no time at all.
Professionals using Winscribe software spend less time on administration and more time where they should be, with clients. Over 350,000 users around the world have used our suite of digital dictation, speech recognition and document management software.
Winscribe’s product range makes documentation much faster and more cost-effective. Working professionals can use their voice to easily create documents, enter data and send information.
Thanks to leading edge technology, healthcare providers using Winscribe software are able to focus their efforts where they can be of most benefit, leaving the bulk of administration in the hands of intelligent software.