Wednesday, May 24, 2017
Winscribe and Bloor’s Work at Identifying Savings
The Healthcare industry has a long history of implementing innovative technology to improve patient care whilst reducing costs, but are they receiving these improvements promised at point of purchase?
Whilst it’s a relatively easy process to select, install and implement new technology as solutions to the NHS’ budget cuts and CIPs, it’s not always as easy to ensure these ‘Big Giants’ actually gain all the benefits from them – nor always easy to identify what problems the solution should fix!
We’ve noticed this. Through our work with the Clinical Correspondence Maturity Index (CCMI) and the Operational Productivity Review (OPR) we’ve better understood how our customers work, as well as how the NHS works. We know which NHS Trusts that have the best or worst tools (technology) to improve costs and realise savings in document production, and we can also see whether these trusts are getting these cost savings on their document production. It would be natural that these two correlate; Site Technological Maturity (CCMI) and Cost per Document. You’d expect as technology improves in the site, then cost should drop, however it’s not always the case.
“Why not?” I hear you cry! Well, that takes me back to the ‘Big Giants’ comment. Even though the technology will save money, and has been implemented well and correctly doesn’t mean you will realise the savings promised. Yes, yes... that doesn’t tell you why. The why is complicated, but it involves people, processes, behaviours and change management.
To explain this easily, let me use an analogy. Say, for example, that my Nanna G sends letters to her friends. She writes the letters through the week, and then puts them into the mail box on Friday, knowing that the postman picks them up on Saturday Morning and they will get there sometime around Wednesday next week (yes, Nanna G holds strong trust in our Great Postal Service!). We’ve managed to introduce Nanna G to “The Email”, and explained she’ll be able to communicate with her friends faster. However, Nanna G, a victim of habit, writes her emails through the week and stores them in the draft folder until Friday when she sends them – she’s always sent her communication on Friday after all!
And there you have it. Just because the technology is there and being used, that doesn’t necessarily mean that the technology changes the behaviours and patterns in the organisation – and that’s where a huge chunk of savings come from. The solution is to examine and report on whether you’ve maximised the return on your technology investments; identifying further recurrent savings from improving processes & behaviours and the full adoption of technology.
Bloor Research has noticed our pioneering work in this area, and we’re proud to announce that they’ve developed their Clinical Correspondence Maturity Solution. This is an authored set of best practice processes and capability statements, validation and consensus building workshops, reports, recommendations and ongoing assurance which evaluate and transform the effectiveness of your clinical correspondence process. The aim of all this is to help your Trust maximise the return on your technology investments and identify further recurrent savings, by improving underlying processes and the consistent adoption of technology.
We believe that this independent, vendor and technology neutral model, when used in conjunction with the Winscribe CCMI, provides an additional level of actionable insight for NHS Trusts looking to achieve higher levels of recurrent savings, improved patient satisfaction and performance outcomes.
So, not to Bloor you, but check it out!
You can find a link to their free quick assessment survey here, or on our 'Ongoing Support' page.
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