Ongoing Customer Service & Support

Once you have implemented a Winscribe system, our team of support and business experts are there to make sure everything runs efficiently. 

Ongoing Technical Support and Services

Installing a new system is only the first challenge, we understand the difficulties and frustrations that are possible in supporting a system like Winscribe. We have  a team of experts offering around the clock support, so no matter where you are in the world, we can give you the help you need to stay up and running with as little disruption as possible. 

Email support at support@winscribe.com or telephone on 0207 471 0100

Ongoing Analysis and Consultancy Work

If you are an existing customer, there are a range of benefits we want to ensure you're getting - whether that be reduction in the cost of document production or improving processes to ensure more time for the work that counts.

Winscribe offer two analytic tools that can be used as part of a consultancy process.

  • Clinical Correspondence Maturity Index (CCMI) - An index that analyses the maturity of technology in your health organisation, as well as compares it against other trusts.
  • Outpatient Review or Operational Productivity Review (OPR) - A two stage consultancy report that provides insights into the actual cost to produce a clinical letter and how much capital you could save over one to five years. It also includes comparison information and information on how other trusts reduced their document cost, and how much cost savings and increased efficiency you could make through the right technology implementation.

We highly recommend Bloor Research as an external consultancy company who offer a Clinical Correspondence Maturity Solution. Bloor has developed an over-arching Process and Capability Maturity Model and have authored the underlying Clinical Correspondence process as a specific module. We believe that this independent, vendor and technology neutral model, when used in conjunction with the Winscribe CCMI, provides an additional level of actionable insight for NHS Trusts looking to achieve higher levels of recurrent savings, improved patient satisfaction and performance outcomes.

For a free initial survey that outlines an initial view of your potential savings, click on their logo below. This takes around 20 minutes to complete.

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The Winscribe Benefits Clients Enjoy

  • Clear service level agreements, with options available for every budget and level of service requirement

  • One hour response time on standard issues, 30 minutes for critical issues and immediate phone support for most regions

  • Weekend support coverage

  • In house development team available as second tier support

Contact Us

UK & Europe

+44 (0) 207 471 0100

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North America

+1866 494 6727

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+61 2 9045 7500

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Rest of the world

+64 (9) 486 9010

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